20 | Customer Service

Today you will learn 5 new English words related to "Customer Service"

Author

SEWT Team
May 27, 2025

“Customer service” is an important topic for you, an ESL learner, as it enhances your communication skills and prepares you for success in various professional and social settings. his knowledge is valuable in a wide range of situations, from interacting with store clerks and restaurant staff to navigating customer service interactions over the phone or online. Understanding today’s vocabulary will help you do such tasks with ease. So, let’s jump right in!

5 TERMS

  1. Assistance (Noun): Help or support provided to someone, especially in solving a problem or fulfilling a request.

  2. Resolution (Noun): The act of solving a problem or finding a solution, especially in the context of customer complaints or issues.

  3. Complaint (Noun): A formal statement or expression of dissatisfaction with a service or product.

  4. Support (Noun / Verb): Assistance or help provided to customers; to offer help or assistance.

  5. Follow-up (Noun / Verb): An action taken to check in with a customer after an initial interaction to ensure their issue was resolved.

EXAMPLE SENTENCES

  1. Assistance

    • If you need further assistance, our customer support team is available 24/7.

    • The company offers free assistance to customers who have questions about their products.

    • The assistance provided by the representative was quick and efficient, resolving my issue immediately.

  2. Resolution

    • Our goal is to reach a prompt resolution for any customer concerns.

    • The manager promised to find a resolution to the delivery delay within 24 hours.

    • Effective resolution of issues can turn an unhappy customer into a loyal one.

  3. Complaint 

    • The customer filed a complaint about the faulty product they received.

    • Handling complaints effectively is key to maintaining good customer relations.

    • After receiving a complaint, the company immediately contacted the customer to apologize.

  4. Support

    • The company provides technical support for customers who need help with installation.

    • Customer service is available 24/7 to support customers with any issues they face.

    • Support is offered through live chat, email, or over the phone for customer convenience.

  5. Follow-up

    • The customer service team will follow up with you to ensure that your issue has been resolved.

    • We appreciate your feedback and will do a follow-up call to ensure your satisfaction.

    • After the initial support call, a follow-up email was sent to confirm that the problem had been fixed.

EXAMPLE PARAGRAPH

Customer service is the interaction between a business and its customers. It involves providing helpful assistance to customers, addressing their concerns, and resolving any issues that may arise. Effective customer service requires strong communication skills, empathy, and a commitment to customer support. When customers encounter a problem or have a complaint, businesses should strive to provide prompt and efficient resolution. Follow-up is also crucial, ensuring that customer issues are addressed thoroughly, and that customer satisfaction is maintained.

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ENGLISH RESOURCES