“Customer service” is an important topic for you, an ESL learner, as it enhances your communication skills and prepares you for success in various professional and social settings. his knowledge is valuable in a wide range of situations, from interacting with store clerks and restaurant staff to navigating customer service interactions over the phone or online. Understanding today’s vocabulary will help you do such tasks with ease. So, let’s jump right in!

5 TERMS

1. Assistance (Noun): Help or support provided to someone, especially in solving a problem or fulfilling a request.

2. Resolution (Noun): The act of solving a problem or finding a solution, especially in the context of customer complaints or issues.

3. Complaint (Noun): A formal statement or expression of dissatisfaction with a service or product.

4. Support (Noun / Verb): Assistance or help provided to customers; to offer help or assistance.

5. Follow-up (Noun / Verb): An action taken to check in with a customer after an initial interaction to ensure their issue was resolved.

ENGLISH RESOURCES

• A special English resource for you: Daily English Vocabulary Bundle | Book 1 - 9

• Check out today’s practice lessons in the English With Tiffani App

• Watch this English video: FULL ENGLISH LESSON | Real English Vocabulary Words & Expressions Used by Native Speakers